Braintree · Dynamics 365 monthly
This month in Dynamics 365: June 2026
Microsoft’s 2026 Release Wave 1 is no longer a roadmap. Since 1 April the AI agents have been rolling into production across Dynamics 365, and the past month brought the first wave live: Agent Designer reached general availability in Business Central, real-time voice agents went live in Dynamics 365 Contact Center, and a new set of AI certifications opened while two older ones started their countdown to retirement.
Here is everything in this month’s read, in one place. Each story links to the full article.
The articles
Five reads for June
Your ERP just hired its first AI employee
The big story of the month. Wave 1 put autonomous agents into production right across Dynamics 365. What shipped, what it costs, and how to get ready.
Agentic case management arrives in Customer Service
Wave 1 brings agentic case management, smarter Contact Center automation, supervisor insight, and real-time voice agents that listen and respond in a live call.
Your ERP has been holding out on you
Most Dynamics 365 and Business Central customers are paying for AI features they have never switched on. Here is how to find them, and where to start.
From Great Plains to next-gen: ControlGear Instramac
Microsoft Dynamics GP is end of life. See how ControlGear moved to Business Central, and what GP customers should plan for now.
Matumi Fresh Group: precision into profit with Business Central
Daily price recalculations used to eat two to three hours a week. After Business Central, that work runs itself.
Microsoft Learn
Three picks for June
AB-210: Accelerating Sales Pipelines with AI in Dynamics 365. The new Sales AI certification that replaces MB-280 for sellers. Beta and training are live now. View on Microsoft Learn →
AB-410: Intelligent Applications Builder. Cross-Dynamics 365 and Power Platform engineer certification, going live in June. View on Microsoft Learn →
Two certifications retire within weeks. Field Service Functional Consultant (MB-240) on 30 June 2026, and Customer Experience Analyst (MB-280) on 31 July 2026. If either is on your team’s roadmap, the window is closing. View MB-240 on Microsoft Learn →
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