Terms and Conditions for Xbox Equipment Rental Service
Terms and Conditions for Xbox Equipment Rental Service
This document outlines the terms and conditions (“Terms”) governing the rental of Xbox equipment (“Equipment”) from Braintree (“Provider”) to the customer (“Customer” or “You”). By renting the Equipment, you agree to abide by these Terms.
- Stock Availability:
1.1. Stock of Xbox consoles and controllers is limited.
1.2. Pre-orders are processed on a first-come-first-served basis.
1.3. Upon successful rental application approval, your order will be reserved. Once your unit arrives at Braintree, you will be notified about the delivery schedule.
1.4. You must be at least 18 years old to place an order.
1.5. The listed price per item includes delivery and Braintree’s service level agreement for the contract duration.
- Definitions and Interpretation:
2.1. “Xbox Equipment” refers to the Xbox devices supplied by Braintree to the Customer, as detailed in the Subscriber Agreement.
2.2. “Service” refers to the delivery, rental, and support of the Xbox products.
2.3. References to ‘you’ and ‘your’ pertain to the “Customer” as defined in the General Terms and Conditions.
2.4. Capitalized terms not defined here have the meanings given in the General Terms and Conditions.
- Services Description:
The Xbox service encompasses the supply, delivery, and maintenance of the Xbox Equipment. Maintenance covers standard wear and tear but excludes damages due to misuse or external factors.
- Xbox Equipment:
4.1. The Xbox Equipment includes:
4.1.1. An Xbox Series X 1TB console, one controller, power supply. or
4.1.2. An Xbox Series S 512GB console, one controller, power supply. or
4.1.3. An Xbox Series X 1TB console, one controller, power supply.
4.2. Optional extras available with an Xbox console:
4.2.1. Xbox Series Wireless Controller.
4.2.2. Controller orders must accompany an Xbox console order.
- Accuracy of Customer Information:
5.1. You must provide Braintree with accurate and up-to-date information during the Subscriber Agreement completion and when reporting suspected faults.
5.2. Braintree is not responsible for losses resulting from inaccurate information, which may cause delays in credit approval or service provision.
- Delivery and Customer Requirements:
6.1. Ensure Braintree’s service staff or agents can access your delivery address and nominate a contact person for Equipment delivery.
6.2. Deliveries occur from Monday to Friday during business hours.
- Activation of Service:
7.1. A sign-off document, detailing the received Equipment, will require your signature upon delivery. If no objections are raised within two business days post-delivery, the service is deemed accepted.
- Customer Equipment:
8.1. Customers are responsible for obtaining, installing, and maintaining all equipment, including internet connectivity and firewalls.
8.2. Braintree isn’t responsible for the availability or condition of Customer Equipment.
8.3. Connecting other devices to the Xbox Equipment may result in damages. You’ll be liable for any such damages.
- Xbox Equipment:
9.1. Equipment is delivered with standard factory settings.
9.2. Regarding the Xbox Equipment:
9.2.1. It remains Braintree’s property.
9.2.2. It must be returned to Braintree upon agreement termination.
9.2.3. Braintree covers shipping costs for Equipment delivery and return.
9.2.4. You bear the risk of loss or damage to the Equipment and should insure against these risks.
9.2.5. Braintree will repair or replace defective Equipment as per the Service Level Agreement.
9.2.6. You’re liable for costs incurred due to misuse or unauthorized changes to the Equipment.
- Security:
10.1. You’re responsible for the Equipment’s logical and physical security measures.
10.2. An internet connection is required for full Equipment functionality. Ensure the connection is secure and regularly update software to prevent breaches.
- Rental of Supplied Equipment:
11.1. This is a rental agreement for a specified term, as indicated on the Subscriber Agreement.
11.2. Braintree reserves the right to make general credit reference enquiries about the Customer and to check the correctness of the information that has been supplied. Braintree shall also be entitled to furnish any information relating to the Customer’s account and compliance with these conditions to any registered credit bureau.
11.3. The Equipment remains a rental item and won’t be owned by you post-rental term.
11.4. Post-rental, you can continue renting, upgrade, or return the Equipment in good working condition.
- Cancellations:
12.1. Written Notice Requirement: All cancellations must be made in writing. The official channel for cancellation notices is via email to btsales@braintree.co.za. Verbal cancellations or cancellations through any other means will not be recognized or accepted.
12.2. Advance Notice: Cancellations must be made at least 30 days in advance of the intended cancellation date. Any cancellations made with less than 30 days’ notice may be subject to additional fees or penalties as stipulated in the rental agreement.
12.3. Confirmation of Cancellation: Upon receipt of a cancellation notice, Braintree will send a confirmation email to the Renter acknowledging the cancellation request. It is the Renter’s responsibility to ensure that they receive this confirmation. If no confirmation is received within 48 hours, the Renter should contact Braintree to verify the status of their cancellation request.
- Warranty:
13.1. Braintree doesn’t guarantee the products will meet all your requirements or be compatible with all equipment.
13.2. Any advice or information from Braintree doesn’t create additional warranties.
13.3. Manufacturer warranties may apply.
- Return of Equipment:
14.1. Upon the termination of the rental agreement or at the end of the rental term, the Equipment must be returned to Braintree in good working condition.
14.2. Original Packaging Requirement: Customers are required to retain and store the original packaging of the Xbox Equipment. When returning the Equipment, it must be packed in its original packaging to ensure its safety during transit. Failure to return the Equipment in its original packaging may result in additional charges.
14.3. Braintree will cover shipping costs for Equipment delivery and return. However, any damages incurred due to improper packaging will be the responsibility of the Customer.
14.4. The Equipment remains a rental item and won’t be owned by you post-rental term. Post-rental, you can continue renting, upgrade, or return the Equipment in accordance with these terms.
- Insurance Requirement:
15.1. Mandatory Insurance: The Renter is required to insure the Xbox Equipment against theft, damage, and other potential risks. The insurance should cover the full replacement value of the Xbox Equipment.
15.2. Proof of Insurance: Within 24 hours of the delivery of the Xbox Equipment, the Renter must provide Braintree with proof of insurance. This can be in the form of an insurance certificate or any other valid documentation that confirms the Xbox Equipment is insured.
15.3. Liability for Uninsured Equipment: Should the Renter fail to provide proof of insurance within the stipulated time or fail to insure the Xbox Equipment, the Renter will be held fully liable for any and all damages, losses, or costs associated with the Xbox Equipment. This includes, but is not limited to, repair and replacement costs.
