Microsoft D365: Field Service
Show Up Prepared and Finish the Job. Keep Customers for Life.
Keep the Client. Take back control. Catch Breakdowns Before They Happen.
Turn field operations into a predictive, customer-winning machine.
With Dynamics 365 Field Service, jobs go to the right tech based on skills and location.
Techs arrive with full context, so issues get fixed the first time.
Managers see job status, costs, and progress live.
Stock syncs automatically to avoid wasted trips.
Machines raise the alarm before breaking.
You stay in control.
Know what’s happening in the field before your customers do.
Field service that pays you back.
A Forrester Total Economic Impact™ study found that a composite organisation using Dynamics 365 Field Service saw 346 % return on investment in quantified benefits over three years, with full payback in under six months.
- First-time fix rates improved, reducing repeat truck rolls by up to 12%, thanks to better preparation and accurate dispatching.
- Technician productivity jumped by up to 14 %, as admin was cut and right people, tools, and information were instantly available.
- Invoicing was sped up, saving $2.8 million in interest by moving from delayed billing to near-immediate invoicing.
- Travel time dropped, cutting costs by $2.1 million over three years through smarter routing.
- Dispatcher workload eased by 40 %, improving productivity and cutting staffing costs by $1.6 million.
Imagine what Field Service could do for your business.
No more double jobs due to outdated software. No more frustrated customers.
There’s no risk in saying yes.
The risk is in staying stuck.
What Field Service Looks Like When It Works:
What if you had smart scheduling that curtails the chaos at the source?
Automatically assign the relevant technician to the job based on their location, availability, and skill.
Why it matters to you:
Manual scheduling creates overlaps, gaps, and wasted trips. CE helps your team run tighter routes and hit every SLA.
Ready to give your team and customers that “first-time fix” confidence?
Give technicians full asset history, job details, and parts info before they arrive.
Why it matters to you:
Avoidable second visits cost you time, fuel, and client trust. D365 CE gives your team everything they need to get it right the first time.
You could have real-time job tracking for ops and clients
Provide live status updates, techie locations, and job progress in a central spot.
Why it matters to you:
You cannot manage what you cannot see. CE gives operations teams full control and keeps clients informed.
Offline access when connectivity fails
Keep technician workflows running when the signal drops, then, sync data once reconnected.
Why it matters to you:
Field teams in remote areas cannot afford downtime. CE keeps them moving, even when they’re off the grid.
Built-in preventative maintenance scheduling
Automatically generate recurring jobs based on service agreements or equipment thresholds.
Why it matters to you:
Don’t wait for something to break. CE turns your business into a proactive service partner.
Integrated inventory and parts tracking
Connect field ops to your inventory system, so techs have everything they need at the touch of a button.
Why it matters:
Missed parts oft result in missed SLAs. CE prevents the delays by ensuring that every job is efficiently stocked.
Proof of delivery, built into the solution
Capture signatures, photos, and checklists on-site. It also stores everything in the job record automatically.
Why it matters to you:
Clients want proof, especially in South Africa. Dynamics 365 CE Field Services protects your team with a digital paper trail you do not have to chase down.
With Project Operations, projects stop running based on assumptions.
Turn Service into a salesperson
- Repeat visits
- Higher operational costs
- A major erosion of customer trust
- Wasted travel time
- Longer customer downtime
