Security Operations Warranty
Security backed
by financial protection.
Understand the financial protection available alongside qualifying Arctic Wolf security services. Braintree helps you review the programme, service configuration and enrolment requirements so that your team knows the protection it is evaluating.
Global security expertise. Local Microsoft depth.
Understand
your protection.
Security Operations Warranty
Qualifying services
Confirmed enrolment
Defined recovery benefits
PUBLISHED MAXIMUM BENEFIT
Up to
US$3 million
The right level starts with your service.
The published maximum applies to the Total Security Operations Bundle with Aurora Managed Endpoint Defense on a three-year term. Your applicable benefit requires confirmed eligibility and enrolment. Limits, exclusions and programme terms apply.
See Arctic Wolf’s programme details
SECURITY OPERATIONS WARRANTY
Understand the protection before you rely on it.
A warranty is part of a security decision with contractual conditions. The useful conversation starts with your selected services, eligibility, confirmed enrolment and the obligations you need to maintain.
01
Match the benefit to the service
The potential benefit depends on the qualifying service combination, subscription term and confirmed enrolment. A published maximum does not establish the amount available to every organisation.
02
Understand the recovery categories
Defined benefits can relate to qualifying ransomware or business email compromise events, with potential recovery, compliance, legal-liability and business-income categories subject to the enrolled level and terms.
03
Make enrolment visible
Identify the warranty contact, complete the separate enrolment process and keep the confirmation with the service records. Accepting an order does not complete enrolment.
04
Keep the conditions connected to operations
Maintain the required security controls, telemetry and evidence responsibilities. Record the notification and claim process with the incident plan so the team knows what to do.
HOW THE WORK CONNECTS
Know where you stand.
The published US$3 million maximum relates to the Total Security Operations Bundle with Aurora Managed Endpoint Defense on a three-year term. Availability, confirmed enrolment, category limits and exclusions still apply. The warranty is not insurance.
01
Qualify
Check services, location and eligibility.
02
Enrol
Accept the applicable terms and confirm activation.
03
Maintain
Keep the required controls and service obligations.
04
Notify
Follow the stated incident and claim process.
THE SERVICE IN PRACTICE
What your team
will work with.
A documented benefit review
Compare the proposed services and term with the programme requirements, then confirm the applicable benefit through the enrolment documentation.
An enrolment record
Keep the accepted terms, designated contact and confirmation together so purchasing, IT and risk teams refer to the same information.
A clear request process
Record the relevant notification route and supporting-evidence responsibilities. Cysurance determines benefit requests under the governing conditions.
Close to your business.
Braintree connects the security operation to the Microsoft estate, people and processes it needs to protect.
Microsoft integration and local implementation
Agreed service scope and response ownership
Coordination as your environment evolves
Built to see. Ready to act.
Arctic Wolf combines the Aurora Superintelligence Platform, its Agentic SOC and specialist security teams.
24×7 monitoring within the MDR service scope
AI-led investigation with human oversight
The Concierge Experience and security guidance
SECURITY OPERATIONS WARRANTY IN DETAIL
The detail behind the decision.
Explore the fit, implementation requirements and practical questions with your team.
01
Establish the applicable benefit before relying on it
The Arctic Wolf Security Operations Warranty is a conditional programme for eligible customers. Braintree can review the proposed security services, purchasing arrangement and deployment scope with Arctic Wolf, then identify the terms and enrolment evidence relevant to your organisation.
Arctic Wolf publishes a maximum benefit of US$3 million for the Total Security Operations Bundle together with Aurora Managed Endpoint Defense on a three-year term. The benefit available to your organisation depends on the qualifying configuration, accepted terms and confirmed enrolment. Category limits, exclusions and the provider’s review also apply, so the public maximum is not your organisation’s assumed protection.
02
Complete enrolment after the order
Arctic Wolf’s current General Terms state that accepting an order does not complete warranty enrolment. The process requires enrolment through the supplied route, acceptance of the Subscriber Terms and an enrolment confirmation email. The Help guide identifies a designated warranty contact who completes that process.
Braintree’s engagement can make that handover explicit: identify the contact, confirm that the invitation reaches the correct person and record where the confirmation is kept. A quote that lists the warranty and an implementation that deploys the services are important inputs, but the review must still establish whether the enrolment step has been completed.
03
Connect eligibility to the deployed environment
The Subscriber Terms include operational conditions concerning active security telemetry, endpoint prevention, multifactor authentication, patching and backups. They also require evidence of an event and contain exclusions. These conditions make deployment and ongoing operation relevant to eligibility, not just the services named on an order.
The review should map the enrolled environment to the implementation records and identify who checks those conditions when systems or subscriptions change. Braintree can coordinate that mapping with Arctic Wolf. Your applicable programme documents and deployment evidence establish the customer-specific eligibility position.
04
Prepare for the separate request process
Arctic Wolf’s request guide states that Cysurance determines requests and provides supporting services and payments. It requires timely notification and supporting evidence. The customer should keep the current notification route, deadlines and evidence responsibilities with its incident plan so the warranty process is not discovered during an emergency.
The Subscriber Terms distinguish a qualifying account-takeover event from social-engineering funds-transfer fraud and state that the warranty is not insurance. Any proposed use of a benefit towards an insurance deductible is conditional on the applicable provider and insurer requirements. These are reasons to review the full wording for the organisation’s needs, not promises that a loss category will be paid.
05
Create a reviewable warranty record
The Braintree assessment should result in a concise record of the proposed service mix, the documentation reviewed and any action required before the organisation can rely on an eligibility conclusion. The security team, purchasing contact and person responsible for insurance or risk should use the same record.
Identify the purchasing model, proposed bundle, endpoint scope and subscription term.
Obtain the current programme terms and confirm their applicability to the organisation.
Name the warranty contact and record the enrolment status and confirmation.
Map deployment obligations to named operational owners and available evidence.
Record the benefit-request route, notification deadlines and insurance coordination.
Review the implications of later subscription or environment changes before assuming the same benefit remains available.
BEFORE YOU DECIDE
Practical questions.
▸
Does a signed security-services order enrol us automatically?
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Is the highest published benefit available to every customer?
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Does the warranty replace cyber insurance?
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Who decides whether an incident receives a benefit?
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What should we bring to an eligibility review?
▸
Does business email compromise include every fraudulent payment?
▸
Does our benefit stay the same if we change subscriptions?
Technical references.
THE WIDER SECURITY OPERATION
Connect the next layer.
Explore the related services with your team. Each has a defined role, with product dependencies and responsibilities to agree.
01
Aurora Managed Detection & Response
Continuous monitoring and investigation across the agreed endpoint, network, cloud and identity sources.
02
Aurora Exposure Management
Discover assets, prioritise vulnerabilities and connect exposure findings to remediation.
03
Aurora Incident Response
Incident preparation and specialist response, with the engagement and responsibilities agreed in advance.
04
Aurora Awareness & Training
Regular security learning, phishing simulations and practical follow-up for your people.
05
Aurora Endpoint Security
Endpoint protection and detection, with policies, compatibility and response ownership planned together.
06
Microsoft 365 Integration
Microsoft security signals connected to managed investigation, with the right licences and permissions.
BUILD YOUR BUSINESS CASE
Separate operational coverage from the warranty terms.
The problem to solve.
A financial-coverage headline is not enough to evaluate a warranty. The useful decision depends on the qualifying services, obligations, triggers and exclusions.
What success should look like.
Build a clear list of eligibility and contract questions alongside the security programme, so leadership understands what would apply to the organisation.
Bring these into the discussion.
A useful starting point for your team and the people approving the investment.
Useful reading for your proposal.
Evidence, examples and questions to take into the decision.
Insight
18 February 2026
Warranty explanation
Read the Security Operations Warranty explanation
Prepare a focused discussion of the benefit and qualifying conditions; use the applicable contract for the decision.
Read the insight
Insight
14 August 2026
Related recovery guidance
Keep recovery readiness in the same conversation
Related technical guidance for the operational side of residual risk.
Read the insight
LET’S GROW.
Work through the next step with Braintree.
Bring the proposed service scope and the questions leadership needs answered. We can help arrange a precise warranty discussion.