Braintree · Dynamics 365 monthly
This month in Dynamics 365: July 2026
July opened with the change every Microsoft customer felt whether they read the announcement or not: the 2026 Microsoft 365 pricing and packaging update took effect on 1 July. Alongside it, three Dynamics 365 agents that were in preview through May and June moved into general availability, and an Azure infrastructure deadline quietly passed for anyone connecting to Azure over a site-to-site VPN.
Here is everything in this month’s read, in one place. Each story links to the full article.
The articles
Eight reads for July
Licensing
What actually changes for you on 1 July: Microsoft 365 pricing
Microsoft’s 2026 pricing and packaging update took effect on 1 July. Existing customers keep their current price until their own renewal, not from this month.
Sales
The Sales Close Agent is generally available
A chat-based view of deal risk and what changed since your last review, now generally available after a May preview.
Customer Service
Service Agent reaches general availability in Microsoft 365 Copilot
Case summarisation, grounded knowledge search and service actions, all from inside the Copilot conversation a rep already has open.
Supply Chain
The Procurement Agent now shows you the ripple effect before you commit
Supply Chain Management 10.0.48 reached general availability in June, headlined by an agent that shows the downstream impact of a PO change before you commit it.
Business Central
Where Business Central’s developer investment is actually going
Not every Wave 1 investment is a feature you click. This one shows up as shorter turnaround on what Braintree builds for you.
Azure
Azure VPN Gateway’s old SKUs are retired. Check yours.
The legacy Standard and High Performance VPN Gateway SKUs were deprecated on 30 June. Anyone on a site-to-site VPN into Azure should check theirs.
Copilot
Copilot Agent Mode: what it does, and how to roll it out right
Agentic capabilities in Word, Excel and PowerPoint are generally available since 22 April. Run a permission review before switching it on across a team.
Case Study of the Month
Twelve countries. Over 100 regulated entities. One platform.
Old Mutual Africa’s finance transformation, built on Microsoft Dynamics 365 Finance and Operations.
Microsoft Learn
Three picks for July
AB-100: Agentic AI Business Solutions Architect. One of four new AI-focused credentials Microsoft has opened this year, aimed at architects designing agent-based solutions across the Dynamics 365 and Power Platform estate. View on Microsoft Learn →
AB-250: Dynamics 365 Contact Center AI Engineer Associate. Beta and training opened in June, with the credential going live in August. Worth watching if voice and chat agents are on your roadmap. View on Microsoft Learn →
Legacy fundamentals stay retired. The old Dynamics 365 Fundamentals CRM (MB-910) and Fundamentals ERP (MB-920) exams retired at the end of 2025 and are not coming back. If your team’s certification plan still references either, it needs updating. View Dynamics 365 credentials on Microsoft Learn →
Got a question about Dynamics 365?
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