Before Copilot was a product, Jacqui was the person inside Braintree’s customer rollouts that everyone routed the “wait, can we actually do this?” question to.
She runs Braintree’s Copilot Studio practice. Has shipped agents into production at South African mid-market manufacturers, financial services firms, an insurer with a regulator that does not joke about AI, and a half-dozen Modern Workplace deployments where Copilot was the change-management story, not the licence line item.
“I want to sit next to you while you build your first Copilot Studio agent. The show is the same job. On camera. With everyone watching.”
What she is known for is honesty about edges. Where Copilot helps, where it does not, where it pretends to help and quietly costs you money. The Deeper Cut on every episode is the same thing she does on every customer call. Show the thing. Then show the thing that breaks the second time you deploy it.
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