Consumer Support: 087 805 0530

Business Support: 087 805 0500

Consumer Code of Conduct

In accordance with the Electronic Communications Act of 2005 and subsequent regulations, Braintree by Vox Telecom (Pty) Ltd informs its customers they are entitled to the following rights:

– To be provided with the required service without unfair discrimination
– To choose a service provider of their choice
– To receive information in their preferred language
– To access and question consumer account information
– To protection of personal data and not to have personal data sold to third parties without permission
– To port a number
– To lodge a complaint (details below) and a right to redress

Braintree by Vox Telecom (Pty) Ltd endeavours at all times to:

– Act in a fair, reasonable and responsible manner in all dealings
– Ensure that services & products meet the correct specifications contained in all the relevant laws and regulations
– Not discriminate against consumers on the basis of race, gender, sex, age, religion, disability, ethnic group or sexual orientation
– Display utmost courtesy and care when dealing with consumers
– Provide consumers with information regarding services and pricing
– Provide consumers with guidance in regard to their customer needs, upon request
– Keep consumers personal information confidential
– Advise consumers to refer their unresolved complaints to ICASA

Complaints
Braintree by Vox Telecom (Pty) Ltd
087 805 0500
complaints@voxtelecom.co.za
1 Scott Street

Waverley

JHB

ICASA
011 566 3000
complaints@icasa.org.za
164 Katherine Street
Sandton
JHB

Braintree by Vox Telecom (Pty) Ltd endeavours to address all complaints within 5 working days where possible.